A Special Program by Graphic Arts Sales Foundation - Based on the first national mail survey of graphic arts salespeople

Graphics Arts Sales Foundation and Hammermill Papers recently complete the first national mail survey of graphic arts salespeople to identify policies and practices under which salespeople operate, attitudes towards changes in buyer-seller relationships, and changes in support activities. Sales representatives operating in all product and geographic areas were surveyed. And, several industry segments have been studied.

It is important for graphic arts managers to understand that skills, behaviors, and attitudes are critical to the business development of graphic arts companies of all types and sizes. This program will help graphic arts managers understand changes in sales force managment and operations along with actionable steps to develop a modern sales department to help meet the challenges and expectations of customers.

What you will learn:

• Sales representatives attitudes toward changes in the buying community, in training, in education, and other factors affecting performance
• Likes and dislikes of sales representatives
• Use of support personnel by sales representatives
• Practices involving new account development
• Trends in sales reporting
• Methods of sales compensation
• Sales representatives responsibilities

A Special Program by Graphic Arts Sales Foundation - Based on the first national mail survey of graphic arts salespeople

Graphics Arts Sales Foundation and Hammermill Papers recently complete the first national mail survey of graphic arts salespeople to identify policies and practices under which salespeople operate, attitudes towards changes in buyer-seller relationships, and changes in support activities. Sales representatives operating in all product and geographic areas were surveyed. And, several industry segments have been studied.

It is important for graphic arts managers to understand that skills, behaviors, and attitudes are critical to the business development of graphic arts companies of all types and sizes. This program will help graphic arts managers understand changes in sales force managment and operations along with actionable steps to develop a modern sales department to help meet the challenges and expectations of customers.

What you will learn:

• Sales representatives attitudes toward changes in the buying community, in training, in education, and other factors affecting performance
• Likes and dislikes of sales representatives
• Use of support personnel by sales representatives
• Practices involving new account development
• Trends in sales reporting
• Methods of sales compensation
• Sales representatives responsibilities

Legal Pitfalls of Supervision - Supervisory & Management Training - 7th In A Series

Supervisors and managers must be aware of Federal and State laws which dictate certain behaviors while interacting with co-workers and subordinates. Texas' businesses spend an average amount of $100,000 in legal fees to successfully defend an employment related discrimination lawsuit. Obviously a lesson one shouldn't learn the hard way!

Attendees will learn the supervisor and employer liabilities and penalties for violation of these laws. Through role-playing and real-life scenarios, Latham will demonstrate behaviors and procedures required for compliance with these laws.

This workshop is being offered to PIA-Texas Trust Participants only. The Trust provides a variety of employee benefits including industry-specific training. There is a one-time enrollment fee for companies wishing to participate in the Trust. Participation is only open to members of the Printing & Imaging Association of Texas.

Combat Training For CSRs - San Antonio

In this workshop Stang shares proven techniques and skills to increase the CSR's satisfaction as well as that of their customers. He explains methods to use to reduce stress. Through real life examples, he will demonstrate how to deal effectively with angry customers and solve problems encountered on a regular basis.

Attendees will learn:

• The four essential characteristics of professional customer service
• The #1 reason customers leave
• When and how to say "No" diplomatically to your customers
• Telephone tips to build relationships
• The value of customer complaints and how to resolve them on a win-win basis
• The specific skills required for handling your routine duties in a superior manner
• Listening skills that build rapport and increase customer satisfaction

Presenter: Gary Stang has over 19 years of experience in commercial, publication and specialty printing. He is currently the vice president of sales & marketing for Gannett Offset in Minneapolis, MN.

Who Should Attend: Those new to customer service, those considering a career in customer service, and seasoned customer service professionals who are interested in a fresh perspective.

This workshop is being offered to PIA-Texas Trust Participants only. The Trust provides a variety of employee benefits including industry-specific training. There is a one-time enrollment fee for companies wishing to participate in the Trust. Participation is only open to members of the Printing & Imaging Association of Texas.

Combat Training for CSRs - East Texas

In this workshop Stang shares proven techniques and skills to increase the CSR's satisfaction as well as that of their customers. He explains methods to use to reduce stress. Through real life examples, he will demonstrate how to deal effectively with angry customers and solve problems encountered on a regular basis.

Attendees will learn:

• The four essential characteristics of professional customer service
• The #1 reason customers leave
• When and how to say "No" diplomatically to your customers
• Telephone tips to build relationships
• The value of customer complaints and how to resolve them on a win-win basis
• The specific skills required for handling your routine duties in a superior manner
• Listening skills that build rapport and increase customer satisfaction

Presenter: Gary Stang has over 19 years of experience in commercial, publication and specialty printing. He is currently the vice president of sales & marketing for Gannett Offset in Minneapolis, MN.

Who Should Attend: Those new to customer service, those considering a career in customer service, and seasoned customer service professionals who are interested in a fresh perspective.

This workshop is being offered to PIA-Texas Trust Participants only. The Trust provides a variety of employee benefits including industry-specific training. There is a one-time enrollment fee for companies wishing to participate in the Trust. Participation is only open to members of the Printing & Imaging Association of Texas.